Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.473 € Gross/Month
- Location
- Graz
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle IT requests from users, analyze issues, monitor system alerts, and document all processes in the ticket system. You will classify cases and support incident management during your shift work.
Job Technologies
Your role in the team
- You are the first point of contact for all IT inquiries from our internal and external users.
- Receipt, analysis, and processing of disturbances and service requests (phone, email, ticket system).
- Classification and escalation to 2nd level in complex cases.
- Monitoring of system messages and support in incident management.
- Documentation of all processes in the ticketing system.
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Our expectations of you
Education
- Completed IT training, comparable professional experience in IT support, or strong IT affinity.
Qualifications
- Good knowledge of Windows environments including MS Office 365.
- Good knowledge in the field of networks.
- Strong service orientation, excellent communication skills, and team spirit.
- Willingness to work in 24/7 shifts (all shifts in a fair rotation system).
- Very good German skills C1 & good English skills B2 as basic requirements.
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Benefits
Work-Life-Integration
Food & Drink
Health, Fitness & Fun
Job Locations
This is your employer
PIDAS Österreich Gesellschaft m.b.H.
Graz
PIDAS is a service company that specializes in the establishment, optimization and operation of customer service organizations like IT help desks and customer care centers.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
1st level IT support
- Salary
- from 2.473 € Gross/Month
- Location
- Graz
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
