Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.000 € Gross/Month
- Location
- Vienna, Lieboch, Werndorf
- Working Model
- Onsite
Job Summary
In this role, you handle complex inquiries in 2nd-level support, maintain base applications like Microsoft 365, and manage hardware to ensure smooth IT operations.
Job Technologies
Your role in the team
- You handle and resolve complex inquiries within the scope of 2nd-level support and act as the central point of contact for our employees.
- You ensure the smooth operation and maintenance of basic applications (e.g., Microsoft 365).
- You are responsible for hardware management (PCs, notebooks, smartphones) and/or coordinate and manage external partners for procurement and provisioning of infrastructure.
- You create and maintain technical documentation as well as instructions for our standard processes.
- As an interface, you work closely with internal and external specialists for server, network, and security infrastructure (e.g., MS SQL, MS Exchange, Cisco).
- You install and configure new hardware components and/or supervise the execution of these tasks by our service providers.
- You actively support the administration and optimization of the IT infrastructure in coordination with the responsible departments.
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Our expectations of you
Education
- Completed IT apprenticeship (apprenticeship, HTL) or a comparable qualification.
Qualifications
- In-depth knowledge of Microsoft client and server environments (Windows, Active Directory, RDS, Exchange, M365).
- Good understanding of IT infrastructure concepts and network technologies (Cisco knowledge is an advantage).
- Strong service and customer orientation combined with a solution-oriented working approach.
- Very good German skills and good English skills.
- Strong communication skills and enjoyment in the role as a liaison between users and specialists.
- Proactiveness and a willingness for continuous learning.
Experience
- Several years of professional experience in IT support, ideally with a focus on 2nd level.
- Experience in collaborating with and managing external IT service providers is an advantage.
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Benefits
Food & Drink
Work-Life-Integration
Health, Fitness & Fun
Job Locations
Location Werndorf
8402 Steiermark
Austria
Location Lieboch
8501 Steiermark
Austria
Location Vienna
Austria
This is your employer
ZETA GmbH
Lieboch
Our customers are the ones who will shape the future – we help them do this with understanding, competence, care and precision, by providing comprehensive multidisciplinary technical solutions. We pay close attention to even the smallest details. Our goal is to ensure our customers' economic prosperity, safety and sustainability.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Pharmaceutical Sector, Chemical Industry, Biotech
IT - Helpdesk Employee
- Salary
- from 3.000 € Gross/Month
- Location
- Vienna, Lieboch, Werndorf
- Working Model
- Onsite
