Level: Experienced

Job Field: IT, Network, Support

Employment Type: Full Time

Contract Type: Permanent employment

Location: Stadt Hall in Tirol

Working Model: Onsite

Job Summary

In this role, you will serve as the first-level technical support contact, diagnose issues in client, network, and server environments, and take responsibility for network management and data security measures.

Job Technologies

Your role in the team

First-Level Support: You are the competent first point of contact for technical inquiries and work closely with second-level support as well as external partners.
Infrastructure & Analysis: You are responsible for structured fault diagnosis and troubleshooting in client, network, and server environments.
Network Support: Monitoring and configuring network components (switches, routers, WLAN) are part of your daily focus.
Data Security & Backup: You are responsible for ensuring data availability through professional backup and restore scenarios (e.g., Veeam, Acronis).
Security Support: You assist in the implementation of security standards such as patch management and endpoint security.
Process Documentation: You keep the IT landscape transparent and comprehensible through diligent documentation.

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Our expectations of you

Education

Education: You have completed an IT-related apprenticeship (IT technology apprenticeship, HTL or comparable) and ideally already have professional experience.

Qualifications

Expertise: Proficient in Windows client environments as well as solid knowledge of network technologies (TCP/IP, VLAN, DNS).
Working style: You work solution-oriented, structured, and keep an overview even in stressful situations.
Personality: You are characterized by a high level of teamwork skills and a strong service orientation.