Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.922 € Gross/Month
- Location
- Gemeinde Mödling
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you are the first point of contact for client issues, assisting with the optimal use of the Wiener Test System and solving technical problems through active 1st and 2nd level support.
Job Technologies
Your role in the team
- You are the first point of contact for our clients regarding technical issues and assist them in making the most of our Vienna Test System (WTS) for digital psychological assessments.
- 1st Level Support: Ticket receipt via phone and email in German and English, including processing and documentation.
- 2nd Level Support: Active problem resolution using remote support tools directly on customers' computers.
- Perform independent local installation of the Vienna test system on-site at customers (approximately 2-3 times per year).
- Administrative processing of repair cases for hardware devices of the WTS system.
- Support for internal colleagues regarding IT equipment, including notebook preparation.
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Our expectations of you
Qualifications
- Curiosity and willingness to learn to acquire knowledge independently through instructions, questions, and especially through exchange with your team.
- Winning communication skills and enjoyment in customer contact.
- Structured and solution-oriented working style with a high degree of personal responsibility.
- Excellent German and English skills, additional foreign languages are an advantage.
- Willingness to travel internationally (2-3 times per year).
- As a motivated team player, you are always ready to expand your knowledge through further training and certifications and to think outside the box.
- Additional qualifications such as knowledge of MS Azure, scripting, MS SQL, etc. are highly welcome.
Experience
- Practical experience in IT support, as well as solid Windows knowledge (client, server, network).
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Benefits
Work-Life-Integration
- 🚌Excellent Traffic Connections
- 🏠Home Office
- 🕺No Dresscode
- 🅿️Employee Parking Space
- 🙅♂️No All-In Contracts
- ⏰Flexible Working Hours
Food & Drink
More net
Health, Fitness & Fun
Job Locations
This is your employer
SCHUHFRIED
Mödling
At Schuhfried, we cover all areas of psychological diagnosis and cognitive therapy. We are the world market leaders in digital testing, with over 13 million tests conducted annually using our Wiener Testsystem. All our key competencies for product development and manufacturing are in-house.
Description
- Company Size
- 50-249 Employees
- Founding year
- 1947
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Media, Publishing, Science, Research
Dev Reviews
by devworkplaces.com
Total
(1 Review)4.1
Workingconditions
4.0Career Growth
4.4Culture
4.6Engineering
3.6
1st & 2nd Level IT Support
- Salary
- from 2.922 € Gross/Month
- Location
- Gemeinde Mödling
- Working Model
- Hybrid, Onsite
