Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 46.514 € Gross/Year
- Location
- Köstendorf
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will provide technical support to dealers in the EMEA region, handle warranty claims, and identify technical issues to continuously improve service processes.
Job Technologies
Your role in the team
- Provision of technical support and consulting for merchants and service partners (primarily in the EMEA region).
- Participation in the processing of warranty claims, including the management of complex cases and decisions.
- Identification and analysis of recurring technical issues and development of improvement measures.
- Close collaboration with internal teams to optimize service processes and ensure continuous improvement.
- Conducting on-site visits to dealers and customers to provide hands-on support.
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Our expectations of you
Education
- Technical education in the field of electronics, mechatronics, or mechanical engineering (e.g., apprenticeship, technical school, master craftsman).
Qualifications
- Fluent command of the German and English languages in spoken and written form.
- Excellent communication skills.
Experience
- At least 3-5 years of experience in technical support or helpdesk.
- Proficiency in MS Office and SAP, as well as experience with ticketing systems; knowledge of PALFINGER products is an advantage.
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Benefits
More net
Health, Fitness & Fun
Work-Life-Integration
Job Locations
This is your employer
Palfinger
Bergheim
The technology and engineering company PALFINGER is the world's leading supplier of innovative crane and rigging solutions. Based on its four strategic pillars – innovation, internationalization, flexibility, and PALFINGER 21st – the company is shaping the future of the industry together with customers, partners, and employees.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Vehicle Manufacturing, Supplier
Dev Reviews
by devworkplaces.com
Total
(2 Reviews)3.6
Workingconditions
4.0Culture
3.5Career Growth
3.6Engineering
3.6
Dealer Technical Support Specialist
- Salary
- from 46.514 € Gross/Year
- Location
- Köstendorf
- Working Model
- Hybrid, Onsite
