Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 40.000 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle customer inquiries regarding web hosting and domains via phone, chat and email, conduct product testing, and actively contribute to product development and knowledge base maintenance.
Your role in the team
- Product and general support for our web hosting and domain customers
- Handling customer inquiries via phone, chat, and email
- Product testing and active participation in product development
- Building and maintaining a comprehensive knowledge database
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Our expectations of you
Qualifications
- Proactivity, problem-solving skills, and customer orientation
- Fluent in German and English, both spoken and written
- EU citizenship or valid EU work permit
- Passion for excellent customer support
Experience
- You have already gained experience in customer support.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
helloly GmbH
Our new platforms help businesses, clubs and individuals digitize faster and more efficiently.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Web Hosting Customer Support Agent
- Salary
- from 40.000 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
