Job
- Level
- Experienced
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.471 € Gross/Month
- Location
- Elsbethen
- Working Model
- Onsite
Job Technologies
Your role in the team
- As an Application/Platform Owner, you are responsible for developing an ITSM platform strategy and roadmap.
- You utilize AI, automation, and data mining functions to make smarter decisions and reduce risks in our ITSM processes.
- You are responsible for continuously increasing the value of our ITSM platform by improving the user experience, satisfaction, utility, and efficiency.
- You stay up-to-date with industry trends and best practices and are looking for ways to improve the effectiveness of the ITSM platform.
- In collaboration with our strategic partner, Halo Service Solutions, you will shape the product roadmap for the benefit of Red Bull as well as its other clients.
- You work closely with our provider to conduct technical investigations related to system or integration errors and to resolve data issues.
- You define and maintain good governance to ensure that our platform remains performant and supportable in the coming years.
- You ensure that our integrations with other systems employ scalable and sustainable approaches, focusing on minimizing future costs.
- You gather business requirements and aim for elegant, repeatable, scalable, and long-term solutions in implementation.
- The use of provider and industry frameworks, best practices, and experiences from other like-minded companies is crucial.
- You also recommend sensible adjustments to processes rather than technologies in order to minimize complexity.
- In this role, you will lead projects from start to finish, ensuring timely delivery, effective scope management, and budget adherence.
- Coordination with internal teams and external providers will be crucial to achieving the project goals.
- You prepare standard project artifacts, including business cases and project reports.
- Effective change resistance management will be another key aspect of your role.
- You maintain the relationships between ITSM platform providers and service providers, and additionally coordinate various vendors for technical investigations, incident management, and solution enhancements.
- Additionally, you manage providers for both project and operational implementation, ensuring the ongoing compliance with our service level and service quality expectations.
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Our expectations of you
Education
- Bachelor's or Master's degree in Computer Science, Information Technology, Business Informatics, or related fields.
Qualifications
- ITIL4 Foundation Certification.
- Fluent in English.
- Strong communication and interpersonal skills to collaborate effectively with diverse teams.
- Independent working style with strong analytical and problem-solving skills.
- Passion for understanding business requirements, questioning these requirements, and finding innovative and pragmatic solutions.
- Travel readiness 0-10%.
Experience
- At least 3 years of experience in a role as a Solution/Product Owner (or similar).
- Experience in a technical role is an advantage.
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Job Locations
Location Elsbethen
Halleiner Landesstraße 24
5061 Elsbethen
Austria
Topics that you deal with on the job
This is your employer
Red Bull Media House GmbH
Elsbethen, Fuschl Am See, Wals-Siezenheim , Wien
Red Bull Media House is an award-winning, globally distributed multi-platform media company on a mission to inspire with ‘beyond the ordinary’ stories - both direct-to-consumer and through partnerships.
Description
- Company Size
- 250+ Employees
- Founding year
- 2007
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Media, Publishing
Dev Reviews
by devworkplaces.com
Total
(2 Reviews)3.3
Workingconditions
4.0Culture
3.5Career Growth
3.0Engineering
3.0
IT Application Manager - ITSM
- Salary
- from 2.471 € Gross/Month
- Location
- Elsbethen
- Working Model
- Onsite
