Job
- Level
- Experienced
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 50.000 € Gross/Year
- Location
- Innsbruck
- Working Model
- Onsite
Job Summary
In this role, you will coordinate the entire lifecycle of IT incidents to quickly restore critical services in a bank, including monitoring, escalation, and communication with stakeholders.
Job Technologies
Your role in the team
- As an IT Incident Manager, you are responsible for managing and coordinating the entire lifecycle of IT incidents.
- Your focus is on the rapid recovery of critical services, minimizing business impact, and ensuring compliance with all regulatory requirements (e.g., DORA, FMA).
- You are the central point of contact for internal and external stakeholders and ensure effective, transparent incident management in a bank with the highest compliance standards.
- Monitoring, prioritization, and escalation of incidents in accordance with established policies and thresholds.
- Leading incident management meetings with all relevant stakeholders
- Ensuring the efficient handling of all incidents in accordance with Service Level Agreements (SLAs)
- Regular communication of the incident status to internal stakeholders and external parties
- Coordination of reporting serious incidents to supervisory authorities (e.g., FMA) in accordance with regulatory requirements (e.g., DORA)
- Initiation and supervision of root cause analyses by external service providers, including monitoring the timely and complete execution.
- Initiation and implementation of process improvements based on past incidents
- Close collaboration with service desk, network, security, and application teams.
- Ensuring proper documentation in the ITSM system and compliance with all regulatory requirements.
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Our expectations of you
Education
- Completed IT education (e.g., apprenticeship, HTL) or comparable professional experience
Qualifications
- Advantageous: ITIL Foundation certification or higher
- Very good German skills (C1), good English skills (B2)
- Understanding of banking processes and high IT affinity
- Enjoyment in communicating with people, stress resistance, high self-organization skills
- Willingness to take responsibility and to continuously develop
Experience
- Experience with IT service processes (Incidents, Service Requests)
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
Location Innsbruck
Tirol
Austria
Topics that you deal with on the job
This is your employer
Hypo Tirol Bank AG
Innsbruck
The Hypo Tirol Bank offers competence, experience, and security in all money matters. This promise is delivered by approx. 700 employees. 20 business locations in the municipalities of Tirol and one each in Bozen and Wien form the on-site infrastructure. The online services allow customers to be independent of time and location. To realize dreams and visions together with our customers - this is what we stand for! Whether you are small or large - at Hypo Tirol Bank, everyone counts!
Description
- Company Size
- 250+ Employees
- Founding year
- 1901
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
Incident Manager
- Salary
- from 50.000 € Gross/Year
- Location
- Innsbruck
- Working Model
- Onsite
