Job
- Level
- Experienced
- Job Field
- IT, Application, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 45.000 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you diagnose infrastructure and application issues while actively supporting customer projects, conducting software deployments, and continuously improving technical documentation and processes.
Job Technologies
Your role in the team
- Troubleshoot and resolve infrastructure and application issues remotely.
- Provide active remote support in customer projects.
- Perform configuration changes and software deployments.
- Conduct service validation, testing, and follow-up on delivery incidents.
- Proactively update documentation, process descriptions, and technical records.
- Identify opportunities to enhance operational efficiency and reliability.
- Handle technical escalations and support P1 incident cases, including team representation when required.
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Our expectations of you
Education
- Degree in Computer Science, Information Technology, Telematics, or a related field.
Qualifications
- Strong knowledge of scripting, databases, and both Windows and Linux operating systems.
- Solid understanding of IT infrastructure and networking concepts.
- Hands-on, solution-oriented mindset with strong analytical and communication skills.
- Curious and eager to understand how complex systems fit together.
- Enjoys documentation, knowledge sharing, and continuous improvement.
- Fluent in English (spoken and written); German language skills would be an advantage.
- A strong team player with a proactive and collaborative attitude.
- Willingness to occasionally travel and take on hands-on tasks.
Experience
- Around 5 years of experience in IT solutions or a similar technical environment.
- Experience with ITSM/ALM tools (e.g., Cherwell, Jira, Confluence, Git, Azure).
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Benefits
Food & Drink
Work-Life-Integration
More net
Health, Fitness & Fun
Job Locations
Location Vienna
Austria
Topics that you deal with on the job
This is your employer
Kapsch Aktiengesellschaft
Klagenfurt, Graz, Innsbruck, Dornbirn, Salzburg, Wien, Wien, Wien, Leonding
Kapsch is a highly successful technology company with global significance in the future markets of Intelligent Transportation Systems (ITS) and Information and Communication Technology (ICT).
Description
- Company Size
- 250+ Employees
- Founding year
- 1892
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
2nd Level - Application Engineer
- Salary
- from 45.000 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
