Job
- Level
- Experienced
- Job Field
- IT, Support, Test/QA
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.751 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you handle patient inquiries regarding registration and appointment booking, test products for usability, maintain thorough documentation, and support multilingual implementations.
Your role in the team
- You are the primary contact for inquiries from patients and ensure that issues are resolved quickly.
- You handle inquiries related to registration, appointment booking, and account settings in a friendly, understandable, and solution-oriented manner, ensuring a quick resolution of the issues.
- You rigorously test our products, always focusing on usability and user experience.
- You assist in implementing multilingualism, take care of meticulous documentation of inquiries, and contribute actively to a positive patient experience through your structured and service-oriented approach.
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Our expectations of you
Education
- Completed commercial training at a matriculation level or relevant professional experience.
Qualifications
- Proficient in handling digital applications securely.
- Understanding of data protection and careful handling of sensitive data.
- Good written communication skills (for documentation, training materials, app store texts).
- Excellent communication skills (both verbal and written).
- High empathy and genuine interest in understanding and supporting patient inquiries.
- Patience and friendliness, even with recurring or high volumes of inquiries.
Experience
- Experience in customer service, support, or patient service is an advantage.
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What we offer
- Flexible working hours through home office options, attractive working time models, additional time credits according to collective agreement.
- A diverse range of sports and fitness offerings available free of charge through myClubs, free anonymous coaching consultation provided by the company mavie, as well as discounted Uniqa supplementary health insurance and the option for future security.
- Numerous discounts and reductions (flights, hotels, fashion, etc.) via the Corporate Benefits platform.
- Opportunities for professional and personal development.
- Long-term position in a crisis-proof corporate group with over 10,000 employees.
- The monthly gross salary according to the collective agreement for employees of the Orders Hospitals Austria is at least € 2,751.94 (pay group E) for a 40-hour week. The classification will be based on your education, qualifications, and professional experience.
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Benefits
Work-Life-Integration
- ⏰Flexible Working Hours
- 🏠Home Office
- 🍼Day Care for Kids
- 🚌Excellent Traffic Connections
- 🏝Extra Holidays
- ⏸Educational Leave/Sabbatical
Food & Drink
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
Vinzenz Gruppe
Linz
The Vinzenz Group employs more than 6000 people, operates seven hospitals, two nursing homes, and the HerzReha Bad Ischl health center. It is one of Austria's largest private providers of not-for-profit healthcare institutions.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector
Employees in service, support and test management
- Salary
- from 2.751 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
