Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.052 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will be the main point of contact for IT support requests, troubleshoot hardware and software issues, manage support tickets, assist employees remotely and on-site, and initiate improvement measures.
Your role in the team
- After your onboarding, you will share the role of the Single Point of Contact (SPOC) for all incoming support requests with your colleagues on a rotating basis to ensure efficient coordination and quick problem resolution.
- Support of our employees with IT issues via phone, email, remote desktop, and, if necessary, on-site.
- Independent handling and resolution of hardware and software issues.
- Maintenance of support tickets and creation of solution documentation.
- Participation in the setup and maintenance of IT systems. Execution of relocations of IT equipment.
- Forwarding complex inquiries to 3rd-level support or external partners.
- Commissioning and maintenance of various client systems (including PC, notebook, phones, and smartphones).
- Create and update operational, system, and user manuals.
- Active initiation of improvement measures within organizational units as well as support for their implementation.
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Our expectations of you
Education
- Solid education with a Matura (HAK, HTL) or completed IT technician apprenticeship.
Qualifications
- A polite, friendly, and patient attitude towards customers is a matter of course for you.
- Extensive technical IT knowledge and a strong interest in IT systems and technology.
- Very good German and English skills.
Experience
- Relevant professional experience of at least 3 to 5 years as an IT support technician.
- Experience in user and IT support within the IT service desk environment and with ticketing systems.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
This is your employer
Österreichische Akademie der Wissenschaften
Wien
The ÖAW is Austria's largest non-university research institution. Founded in 1847 as a society of scholars, its mandate is "to promote science in every way possible.
Description
- Founding year
- 1847
- Language
- English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Science, Research
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.6
Workingconditions
4.0Culture
3.7Engineering
2.8Career Growth
4.0
IT support technician
- Salary
- from 3.052 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
