Job
- Level
- Experienced
- Job Field
- IT, System, Security
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 43.000 € Gross/Year
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you handle 2nd level support requests, coordinate with external IT service providers, and design digital processes using the Microsoft Power Platform while also supporting IT security projects.
Job Technologies
Your role in the team
- Independent handling and resolution of more complex support inquiries (2nd Level).
- Close collaboration with our R-IT team for the escalation and tracking of technical issues.
- Active participation in the further development of our products and support processes.
- Coordination of IT service providers: Point of contact for our external IT service partner, management and tracking of support cases, as well as documentation.
- Software and User Management: Administration of packaging.
- Designing digital processes: development and enhancement of workflows, automations, and applications in Microsoft Power Platform (Power Automate, Power Apps, Power BI).
- IT Security & Standards: Support in implementing the parent company's data protection and security policies.
- Project work: Participation in IT and digitalization projects as well as independent implementation of smaller sub-projects.
- Due to increasing requirements of IT security standards, you assist in the implementation of regulations.
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Our expectations of you
Education
- Completed education in the IT field (HTL, FH, university) or equivalent qualification.
Qualifications
- Solid knowledge of Windows and/or Linux systems.
- Knowledge of virtualization systems (e.g., VMWare, Hyper-V) and cloud services (365, Azure).
- Structured and independent way of working.
- Analytical and solution-oriented thinking.
- Excellent spoken and written proficiency in German and English.
Experience
- Practical work experience in a similar role.
- Experience with network technologies and IT security.
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Benefits
Work-Life-Integration
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Job Locations
Topics that you deal with on the job
This is your employer
Raiffeisen Bank International AG
Wien, Wien
The Raiffeisen Bank International AG (RBI) is a leading commercial and investment bank in Austria and also considers Central and Eastern Europe (CEE) to be its home market. In CEE, the RBI has a tightly knit network of subsidiaries, leasing companies, and a variety of specialized financial service providers in 17 markets.
Description
- Company Size
- 250+ Employees
- Founding year
- 2010
- Language
- English
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
Dev Reviews
by devworkplaces.com
Total
(4 Reviews)4.1
Career Growth
4.0Culture
4.4Engineering
3.6Workingconditions
4.7
IT Coordinator for 2nd Level Support
- Salary
- from 43.000 € Gross/Year
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
