Level: Experienced

Job Field: IT, Support, System

Employment Type: Full Time

Contract Type: Permanent employment

Salary: from 33.000 € Gross/Year

Location: Gemeinde Guntramsdorf

Working Model: Hybrid, Onsite

Job Summary

In this role, you will develop tailored technical solutions, conduct tests, and support the sales department with technical insights for customer inquiries and application optimizations.

Your role in the team

As our Internal Technical Support, you'll play a key role in ensuring efficient, reliable, and customer-focused technical support.
Your impact? You make sure customer inquiries are handled precisely, technical solutions run smoothly, and our sales team is backed by expert guidance.
Our customers benefit from dependable answers and tailored solutions that keep their applications stable, efficient, and ready for future challenges.
You will collaborate closely with internal teams and take ownership of technical clarification, documentation, testing, and customer support—helping us move toward a more efficient and customer-centric future.
Handle phone and written customer inquiries and ensure reliable technical support.
Support customers by independently developing customer-specific technical solutions.
Collaborate with internal teams on the design, configuration, and commissioning support of our frequency converters—including documentation.
Use your technical skills to execute laboratory tests that enable customer-specific solution implementation.
Continuously learn and share knowledge by preparing, organizing, and delivering customer trainings and supporting our sales team with technical expertise.

This text has been machine translated. Show original

Our expectations of you

Qualifications

Confident use of technical tools and systems, or a strong willingness to learn them.
Ability to work independently, in a structured and solution-oriented way.
Strong communication skills in German, both written and spoken.
A mindset focused on problem-solving and continuous improvement.

Experience

Completed apprenticeship in an electrotechnical field and experience in technical support with a proven ability to develop customer-specific solutions.

This text has been machine translated. Show original

What we offer

We promote from within and support your learning with mentoring, training, and access to global opportunities.
You'll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance.
Your well-being matters to us.
We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
You'll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more.
These vary by country and contract, but they're worth asking about - we think they're pretty great.
We offer an attractive salary package for this role, featuring a minimum annual gross salary of 33,000.00 Euro.
Final compensation will be based on your qualifications and experience, including an additional annual performance bonus.