Job
- Level
- Experienced
- Job Field
- Application, Project
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 48.000 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you manage applications from the CGM ON DUTY Suite, assist customers with usage, document errors, and collaborate closely with the support team on projects and training sessions.
Job Technologies
Your role in the team
- You are responsible for the application support of the assigned products from our CGM ON DUTY suite (e.g., time scheduling, staff personnel management, etc.) and services, enjoy customer contact, and are service-oriented.
- You are in contact with the clients via SAP ticket system, email, and (more rarely) phone.
- You support product and lifecycle management, real-time operations, and document error handling.
- Through your consulting expertise, you assist our clients in the most efficient application of our products and services in the agreed functionality and quality.
- You support the support team in handling challenging situations.
- Through active project participation and training activities, you support our clients on-site.
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Our expectations of you
Education
- A completed business administration qualification (preferably with a focus on Human Resources, Organization, Healthcare) or a suitable IT qualification.
Qualifications
- Technical understanding and database knowledge (SQL).
- Hands-on mentality and a very well-structured way of working.
- You are characterized by a high level of social competence and a very good appearance.
- You are committed, eager to learn, independent, and a team player.
- Excellent German and English skills complete your profile.
Experience
- Several years of relevant experience in IT consulting.
- Ideally, you already have experience in project management or in conducting training sessions.
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Benefits
Work-Life-Integration
- 🚌Excellent Traffic Connections
- 🍼Day Care for Kids
- 🏠Home Office
- 🅿️Employee Parking Space
- 🐕Animals Welcome
- ⏰Flexible Working Hours
- 🕺No Dresscode
- 🧳Relocation Support
- 😇Time for External Voluntary Work