Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 42.000 € Gross/Year
- Location
- Vienna
- Working Model
- Onsite
Job Technologies
Your role in the team
- The IT Support Analyst position is responsible for providing 1st-level support - both in person and remotely - to our users.
- You will resolve issues that you can resolve yourself and escalate more complex problems to the relevant teams within global IT according to our internal escalation processes.
- You process user requests promptly, update tickets accordingly, and communicate regularly with users about the status of their requests.
- In a dynamic environment where no two days are the same, you ideally have experience as an IT support analyst and understand how to build and maintain both internal and external relationships.
- Provision of 1st and 2nd level support on-site and remotely
- Independent processing of user problems and identification of suitable solutions for the timely processing of faults and service requests
- Regular communication with users about the progress of the processing
- Identification of problems and their resolution or, if necessary, escalation to 2nd level support and appropriate teams
- Maintenance of the ticket system with complete and timely documentation of all steps, notes and measures
- Creation of standard documentation on problem solutions and technical know-how
- Always customer-oriented work and appearance
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Our expectations of you
Qualifications
- Ability to solve problems in a technical environment, initiative in troubleshooting
- Very good communication skills in German & English
- Strong customer focus and teamwork skills
- Good time management and ability to prioritize
- High self-motivation, structured working methods and willingness to work in a dynamic environment
- Good knowledge of various IT hardware (desktops, laptops, tablets, printers, peripherals)
- Support for smartphones, iPads, iPhones
- Knowledge of Microsoft Office/O365
- Basic understanding of structured cabling and WLAN connectivity (e.g., firewalls, routers, switches, access points)
- Basic knowledge of DNS and DHCP
Experience
- Experience in a 1st-level support role with a focus on technical service
- Knowledge of Microsoft Windows operating systems (experience with Apple OS is an advantage)
- Experience in Microsoft Active Directory (user management, security groups, etc.)
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Job Locations
Location Vienna
Austria
This is your employer
DO & CO Aktiengesellschaft
Wien
We are a publicly traded Austrian company with three core businesses: airline catering, international event catering, and restaurants, lounges & hotels. Our gourmet entertainment offerings will make your experience on every level an enjoyable one.
Description
- Founding year
- 1981
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Food Products, Hotel and Restaurant Industry, Tourism
IT Support Analyst
- Salary
- from 42.000 € Gross/Year
- Location
- Vienna
- Working Model
- Onsite
