Job
- Level
- Experienced
- Job Field
- Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 40.432 € Gross/Year
- Location
- Vienna
- Working Model
- Onsite
Job Technologies
Your role in the team
- 1st and 2nd level user support: You are the first point of contact for our employees for IT-related questions and problems, be it clients, peripherals or software (operating systems and applications).
- You coordinate incidents and changes with our external IT service providers and ensure a quick solution.
- Troubleshooting technical problems and answering user questions are part of your daily business.
- In addition to supporting the infrastructure and applications, you also analyze and configure IT systems and applications.
- Documentation of problems that arise and their solutions for continuous improvement.
- You will actively work on the optimization and further development of our IT services and processes.
- The on/offboarding process for (new) employees is also your responsibility.
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Our expectations of you
Education
- In-depth training and relevant professional experience in the area of IT support and/or system administration/DevOps.
Qualifications
- Solid knowledge of Windows 10/11 and Windows Server 2016/2019.
- A structured, service-oriented way of working paired with a strong customer focus.
- A sense of responsibility, initiative and team player skills come naturally to you.
Experience
- Experience using the Microsoft 365 Suite.
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Job Locations
Location Vienna
Austria
This is your employer
ARAG SE Direktion für Österreich
Mit über 80 Jahren Erfahrung im Rechtsschutz sind wir Ihr Partner, wenn es um Ihr gutes Recht geht. Der ARAG Konzern zählt zu den drei weltweit führenden Rechtsschutzanbietern. Seit mehr als 80 Jahren ist der ARAG Konzern erfolgreich und seit über 50 Jahren auch international. Das Unternehmen ist heute in 19 Ländern aktiv – inklusive den USA und Kanada. In Österreich sind wir seit 1976 tätig.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance, Law, Finance, Economics
Support Engineer
- Salary
- from 40.432 € Gross/Year
- Location
- Vienna
- Working Model
- Onsite
