Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Temporary employment
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you will install products and services, conduct training, provide technical support to customers, and collaborate closely with project management on system integration and maintenance.
Your role in the team
- The Implementation Specialist is a figure involved in the process of installation of products and services, who interacts with customers frequently and acts independently with a good knowledge of products, technologies and processes on the Application plan assigned.
- The IS is responsible for installing a wide range of products and services that involve extensive customer interaction.
- The Implementation Specialist works closely with teammates and a variety of end users to ensure technical compatibility and user satisfaction.
- Possess a close understanding of systems application and interface.
- Demonstrates a working understanding of products, related technologies (hardware and software), and the application process.
- Independently executes assigned deliverables from the Application plan by conducting all necessary meetings with the customer, both on-site and remotely.
- Works with the Project Management Office in coordinating and performing all the project phases including equipment/software installation and customers training.
- Performs general training of products and technologies.
- Collaborate with the team to integrate basic products/services with customer systems and processes.
- Provides high technical support level to existing customers in the assigned Region, on-site and remote.
- Performs product hardware and software repair activities on customers' sites.
- Performs products Preventive Maintenance activities on customers site.
- Effectively communicates technical knowledge and validates understanding of others.
- Demonstrates attention to detail when compiling and reporting information; reviews work to ensure that information complies with quality standards.
- Builds awareness of the change process and related tools and recognizes the impact that change has on peers and self.
- Communicates effectively with customers; listens to customers' needs and takes actions to meet them.
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Our expectations of you
Qualifications
- Project delivery adopting SDLC (System Development Life Cycle).
- Technical Project Documentation.
- Have the ability to solve problems in a logical manner.
- Ability to work independently as well as a great teammate with a strong desire to deliver results.
- Ability to effectively manage multiple tasks at a time and prioritize as necessary so that all clients receive the highest level of customer service.
- Must have clear, concise written and verbal communication skills.
- Willingness to travel up to 80% within the assigned region and occasionally provide support across Central Europe.
- Driving License.
- Fluency in German & English.
- Additional Languages like Nordics or French are a plus.
Experience
- Technical/IT background, experience with virtual platforms and networking systems.
- Deep technical knowledge and experience supporting proprietary and standard applications.
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Benefits
Work-Life-Integration
Food & Drink
Health, Fitness & Fun
More net
Job Locations
Location Vienna
Austria
Topics that you deal with on the job
This is your employer
Becton Dickinson Austria GmbH
Wien, Wien
At BD, one of the world's leading medical technology companies, we produce and distribute disposable medical products, devices and reagents with the goal of improving healthcare for people all over the globe.
Description
- Founding year
- 1961
- Language
- English
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Healthcare, Social Sector
Implementation Specialist
- Location
- Vienna
- Working Model
- Onsite
