Job
- Level
- Junior
- Job Field
- IT, Support, Security
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 37.000 € Gross/Year
- Location
- Innsbruck, Vienna
- Working Model
- Onsite
AI Summary
In this role, you will support partners and customers with the configuration, implementation, and troubleshooting of Barracuda security solutions through various communication channels. You'll work with networks, servers, cloud, and multiple operating systems.
Job Technologies
Your role in the team
- Provide technical support of Barracuda's security solutions via phone, email, chat or remote access.
- Assist our partners and customers with configuration, implementations and troubleshooting.
- Communicate, assist, and support our customers and partners to protect their IT infrastructure.
- Provide assistance with our network, client/server, Linux/Windows/MacOS, storage, email, and web products.
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Our expectations of you
Education
- Completed education with focus on IT (apprenticeship, technical school, HTL, FH, university).
Qualifications
- Fluent in French, with strong proficiency in English or German as a second language.
- Strong troubleshooting/problem resolution skills.
- Strong solution-oriented thinking and willingness to learn new technologies.
- Basic knowledge of public cloud, VPN, virtualization, IoT, Microsoft 365, web technologies is an advantage.
Experience
- Ideally experience in technical support.
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Benefits
Food & Drink
Job Locations
Location Innsbruck
Tirol
Austria
Location Vienna
Austria
Topics that you deal with on the job
This is your employer
Barracuda Networks AG
Innsbruck, Wien
Barracuda Networks Inc. provides industry-leading solutions in the areas of content and network security, application delivery, data storage, protection and disaster recovery. Over 150,000 organizations worldwide rely on our products for their critical business needs - because we're experts at delivering world-class performance and uncompromising quality.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(1 Review)Engineering
3.4Career Growth
0.0Culture
0.0Workingconditions
5.0
Technical Support Representative
- Salary
- from 37.000 € Gross/Year
- Location
- Innsbruck, Vienna
- Working Model
- Onsite
