Job
- Level
- Experienced
- Job Field
- Support, IT
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Vienna
- Working Model
- Onsite
Job Technologies
Your role in the team
- You are an important and central part of our IT operations team. You support us in our day-to-day business and are the first point of contact for technical problems and IT-related questions for our customers and employees.
- You are responsible for receiving and processing support requests via telephone, email or ticket system.
- You diagnose and solve technical problems in first and second level support.
- You support our customers and employees with hardware and software applications.
- You install and configure maintenance of workstation computers, printers and peripheral devices.
- You are responsible for managing user accounts and access rights in Active Directory
- You support our customers in setting up and configuring network components (e.g. switches, routers, WLAN)
- You perform backups and data recovery.
- You maintain and document the IT infrastructure.
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Our expectations of you
Qualifications
- Love of technology and very high motivation to delve into the depths of IT
- Good knowledge of error analysis and troubleshooting in the IT environment
- Understanding of common hardware and software solutions as well as operating systems (Windows, macOS, Linux)
- Basic knowledge of network technologies and protocols is an advantage
- Effective time management and prioritization skills
- Strong customer and solution orientation
- Excellent communication skills with sensitivity, even in stressful situations
- Strategic, responsible, independent and structured work
- Teamwork, resilience and hands-on mentality
- Very good knowledge of German and English
- Enjoy communicating with customers and employees
Experience
- Experience working with ticket systems and IT service management tools is an advantage
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Job Locations
Location Vienna
Austria
This is your employer
Consertis GmbH
Mit über 20 Jahren Erfahrung aus KMUs und Großkonzernen ist Consertis Spezialist für IT, Telefonie, CRM und CDR Lösungen.
Description
- Company Type
- Digital Agency
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
IT Operations Specialist
- Location
- Vienna
- Working Model
- Onsite
