Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.461 € Gross/Month
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you will handle 1st-level support requests for around 2,100 users and be responsible for setting up and managing workplaces and hardware, including documentation in the ticketing system.
Job Technologies
Your role in the team
- Together with your colleagues, you are responsible for approximately 2,100 employees across 29 locations.
- You are the central point of communication and provide 1st-level support for our users.
- Analysis, prioritization, processing, and documentation of all service requests & incident reports in the ticket system.
- Setup of workstations (creation of user accounts, phone, workstation equipment, M365).
- Support and management of hardware (PCs, notebooks, MDM, iOS, Android).
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Our expectations of you
Education
- A completed IT training or relevant professional experience in the IT environment.
Qualifications
- Strong communication skills, helpfulness, quick comprehension, friendliness, and team spirit.
- High willingness to learn and enjoyment in supporting our internal clients and software solutions.
Experience
- Process-oriented work and ideally experience in the IT Service Desk area and ticketing systems.
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Job Locations
Location Vienna
Austria
This is your employer
Haus der Barmherzigkeit
Wien
The compassionate House of Mercy provides long-term care to those who are severely impaired and ensures their quality of life.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector
IT Service Desk employees
- Salary
- from 2.461 € Gross/Month
- Location
- Vienna
- Working Model
- Onsite
