Job
- Level
- Junior
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you act as the first point of contact for technical queries and issues, manage IT support tickets, troubleshoot hardware/software, assist with employee equipment management, and facilitate onboarding processes.
Job Technologies
Your role in the team
- Act as a first point of contact for basic technical questions and daily IT issues 1st level support through a JIRA helpdesk environment.
- Troubleshoot hardware/software issues on Windows 10 / 11, macOS, and Android.
- Support internal & SaaS tools like Google Workspace, Slack, Microsoft Workspace and others, Assist with routine checks, user access tasks, and documentation updates.
- Assist with IT asset management, inventory, device setup, refurbishment, and redeploying devices for new or existing employees, Support employees with equipment upgrades, replacements, and setup.
- Support onboarding & offboarding by coordinating with HR and hiring managers, Help ensure new joiners receive the right equipment, accounts, and access on time.
- Help keep business-critical systems running smoothly and escalate more complex issues to senior team members while learning structured troubleshooting approaches, Learn and follow IT processes to help improve system reliability and employee experience.
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Our expectations of you
Education
- Education in IT (e.g., HTL, university of applied sciences, university degree in Computer Science or similar) or strong practical experience through internships, training, or student jobs in IT.
Qualifications
- You are motivated to start your career in IT Operations and have a strong interest in supporting employees with reliable, secure, and efficient IT services. You enjoy solving problems, improving processes, and working in a fast-paced international environment.
- Interest in IT asset management and learning how to manage hardware inventory and device lifecycle processes.
- Basic exposure to or willingness to learn MDM tools.
- A process-oriented mindset and a willingness to work with standardized procedures (ITIL knowledge is a plus, certification is not required).
- Basic understanding of cybersecurity principles.
- Customer-focused mindset with a strong drive to support users.
- Strong motivation to learn and develop in a highly dynamic environment.
- Good organizational and communication skills, with a hands-on and proactive attitude.
- Ability to work independently while also following guidance, documentation, and best practices.
- Working proficiency in English; additional languages (French, Spanish, German) are a plus.
Experience
- First experience in IT Service Desk / Desktop Support (internships or part-time roles are a plus); international support experience is an advantage.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Food & Drink
Job Locations
This is your employer
GoStudent
Wien
At GoStudent, it is our goal to inspire children and adolescents to become independent and motivated learners. This is the foundation for a successful school career and a bright future. The product is an online tutoring platform for students of all ages. On the platform, there are already over 1000 professional tutors available who cover every subject matter in school.
Description
- Company Size
- 50-249 Employees
- Founding year
- 2016
- Language
- English
- Company Type
- Digital Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Education System
Junior IT Ops Engineer
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
