Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.800 € Gross/Month
- Location
- Gemeinde Langkampfen
- Working Model
- Onsite
Your role in the team
You are responsible for handling technical inquiries and problems via a ticket system as well as for field missions to solve customer problems on site in order to ensure high customer satisfaction and efficient problem solving.
- Processing and solving technical inquiries and problems via the ticket system
- Documentation and tracking of support cases until complete resolution
- Carrying out field missions to solve technical problems with partner companies
- Collaborate with internal departments such as development and IT to solve complex technical problems
- Creation of reports and analyses on common technical problems and their solutions
- Support in the development and implementation of improvement measures in technical support
- maintenance and updating of the knowledge database
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Our expectations of you
Education
- Completed technical training or comparable qualification
Qualifications
- Willingness and ability to undertake regular field assignments
- Good knowledge of the use of IT systems and software applications
- Strong analytical skills and problem-solving skills
- ability to work in a team and strong communication skills
- Good written and spoken German and English skills appropriate to the job
- High service orientation and friendliness
- Independent and structured way of working
- resilience and flexibility
- Willingness to travel and adaptability
Experience
- Professional experience in technical support, ideally with experience in dealing with ticket systems
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Benefits
Work-Life-Integration
Job Locations
Location Gemeinde Langkampfen
6336 Tirol
Austria
Topics that you deal with on the job
This is your employer
Heliotherm Wärmepumpentechnik Ges.m.b.h.
At our company, we take great pride in our many international patents and awards for excellence in the heat pump field. Our focus on customer satisfaction is unparalleled, which is why we continue to look forward with great anticipation to working together with more than 180 distributing partners around the world.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production
Technical Support Employee
- Salary
- from 2.800 € Gross/Month
- Location
- Gemeinde Langkampfen
- Working Model
- Onsite
