In this role, you will handle 1st and 2nd level support inquiries, manage tickets, coach new colleagues, and assist in rollout projects.

Independent handling of tasks in 1st and 2nd level support.
Handling of inquiries and issues (via phone, email, ticket, in person).
Ticket management including dispatching to 2nd and 3rd level teams.
Coaching and professional support for less experienced colleagues in operational business.
Creation and maintenance of IT documentation.
Stakeholder management (internal and external).
Support in the implementation of rollout projects.
Active participation in the optimization of internal support processes.

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Completed technical IT training.
Teach in the IT field with at least 7 years of relevant professional experience OR a Matura with a focus on IT and at least 5 years of relevant professional experience.

Excellent knowledge of Microsoft Windows 11 and Office 365.
Familiarity with ticketing systems and asset management.
Good knowledge of Active Directory.
Solution-oriented work approach and friendly, patient interaction with end users.
Independent analytical working style.
Very good German skills and good English skills.
High self-organization, independent working style, and strong communication skills.
Willingness to travel for business.
ITIL certification is an advantage.