System Administrator Support

Your prime responsibility is to make sure our staff can use devices and services to get things done.

This entails actively making yourself available for explicit help requests as well as pro-actively monitoring our internal communication channels for implicit ones. Once a request is made, you will acknowledge it immediately, gather all necessary information and provide frequent progress updates in a ticket system until the issue is resolved. As an advocate for your users, you constantly seek to improve the process of asking for and receiving IT support – diligently using all the tools at your disposal. This includes e-mail, instant messaging, video chat, screen sharing and personal face-to-face interaction.

As Mi’pu’mi supports a hybrid work model (two mandatory office days vs. three remote days per week) many of your colleagues are ongoingly working from home. They use Windows remote desktop to connect to their machines in the office and rely on you to make sure this works. This includes personal hardware maintenance, network/server maintenance, user rights configuration, VPN infrastructure maintenance and remote desktop troubleshooting. While it is possible for you to do most of your work from home as well, occasionally, an actual physical button needs to be pressed, hardware needs replacement or cables need to be run. We would therefore like you to be part of a rotating team of people who do on-site office duty to make sure all involved devices still work.

You stay up-to-date on the latest and greatest in the ever-changing PC hardware landscape as well as how to get the best performance and reliability on a budget. You utilize this information to purchase, assemble and maintain workstations for new starters and existing users.

In addition to servers and workstations every now and then gaming console development kits and mobile devices need to be physically set up, configured or moved around the office.

Usually, our core office hours are 10:00h - 16:00h, however the ability to work remotely saw many of our colleagues switch to an earlier schedule, so we would like to provide them with support starting at 09:00h.