Level: Experienced

Job Field: Project

Employment Type: Full Time

Contract Type: Permanent employment

Salary: from 4.500 € Gross/Month

Location: Vienna

Working Model: Hybrid, Onsite

Job Summary

In this role, you develop long-term customer relationships, identify customer needs, and work on innovative solutions while collaborating closely with project teams to ensure customer satisfaction.

Your role in the team

Customer Relationship Management
Serve as the main contact for assigned customers, ensuring continuous and proactive communication.
Build and maintain strong, long-term customer relationships based on trust and mutual success.
Identify customer needs, goals, and pain points, and translate them into actionable insights for internal teams.
Customer Engagement and Ideation
Explore and support customer-driven ideas, helping shape them into feasible solutions.
Collaborate with customers to identify innovation opportunities and value-added services.
Act as a liaison between customer stakeholders, including CXOs and senior executives, and internal technical or delivery teams.
Project and Delivery Support
Work closely with project and delivery teams to ensure customer satisfaction during execution.
Monitor progress, handle escalations, and ensure timely communication with all parties.
Track performance metrics, report progress, and identify improvement areas.
Strategic Account Development
Identify opportunities for upselling, cross-selling, or extending service scope.
Contribute to account plans and engagement strategies to support business growth.
Act as the face of Nagarro for existing customers and new prospects conversations with deep domain and organization understanding.

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Our expectations of you

Education

Bachelor's degree in Business, IT, Engineering, or a related field; Master's degree is a plus.

Qualifications

Excellent communication, interpersonal, and negotiation skills, with the ability to engage effectively at all levels, including CXO.
Strong organizational and time management skills, with the ability to manage multiple priorities in parallel.
Fluent German is a plus; strong English language skills are required.

Experience

5+ years of experience in customer engagement, account management, or project management in complex environments.
Experience in the banking or financial services industry is a strong plus.
Proven experience working with large offshore and distributed delivery teams is required.

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