Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.000 € Gross/Month
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you are the first point of contact for user queries regarding hardware and software, independently handling support cases in the ticketing system while closely collaborating with the team and maintaining client systems.
Job Technologies
Your role in the team
- You are the primary contact for user inquiries in the areas of hardware, standard software (Windows 11, Office 365), and enterprise software.
- Recording, prioritization, dispatching, and processing of support cases.
- Independent research and investigation of potential causes of problems.
- You work closely within a team of three.
- Documentation of support cases in the ticketing system (JIRA).
- Maintenance and installation of client systems (PC, notebook).
- User and computer management in Active Directory.
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Our expectations of you
Education
- Hands-on experience is a must-have: you demonstrate this with a completed IT apprenticeship or IT training combined with several years of relevant professional experience in support.
Qualifications
- Basic knowledge of PowerShell & networking (TCP/IP, DHCP, DNS) is highly advantageous.
- Knowledge of System Center Configuration Manager or Intune is advantageous.
- A high level of helpfulness and enjoyment in supporting professional IT systems.
- Friendly demeanor, strong communication skills, team player.
- A high degree of independence and enjoyment in troubleshooting and problem resolution.
- Enthusiasm for new technologies and interest in continuous learning.
- Very good knowledge of German and good knowledge of English, both spoken and written.
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Benefits
Work-Life-Integration
Food & Drink
Health, Fitness & Fun
More net
Job Locations
This is your employer
SCHRACK SECONET AG
Wien
Schrack Seconet is a leading Austrian high-tech company for fire alarm, communication and security systems. It ranks among the world's top providers in these areas.
Description
- Founding year
- 1994
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Electronics, Automatization
IT Service Desk Agent
- Salary
- from 3.000 € Gross/Month
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
