Job
- Level
- Experienced
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.843 € Gross/Month
- Location
- Graz, Linz, Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you serve as the primary contact for clients in IT service management, managing operations, optimizing services, and co-developing innovative IT roadmaps with internal teams and customers.
Job Technologies
Your role in the team
- You are the primary contact person for selected clients - for everything related to their IT services.
- You manage the ongoing operations, actively develop services, and maintain a strong, trusting customer relationship.
- Service quality, profitability, and customer satisfaction are in your best hands.
- You coordinate internal teams from Operations, Technology, and Project Management, ensuring smooth collaboration.
- You prepare regular service reviews and controlling meetings with clients, conduct them, and derive improvements.
- Through your close proximity to the clients, you identify opportunities early, collaboratively develop new projects with them, and shape innovative IT roadmaps with our experts.
- You analyze costs, efforts, and services, and implement targeted measures for optimization.
- Together with our specialist departments, you will continuously work on the development and quality of our services.
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Our expectations of you
Education
- Completed education in the IT field (HTL, University/FH).
Qualifications
- ITIL knowledge.
- Customer-oriented communication skills, problem-solving competence, structured and analytical thinking, organizational ability, teamwork skills, as well as willingness for continuous learning.
- Excellent German and English skills.
- Willingness to travel and driver's license B.
Experience
- Experience in IT Service Management and Operations - you are familiar with IT infrastructures.
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Benefits
More net
Work-Life-Integration
Food & Drink
Health, Fitness & Fun
Job Locations
Location Graz
8011 Graz
Austria
Location Vienna
Technologiestraße 8
1120 Wien
Austria
Location Linz
Oberösterreich
Austria
This is your employer
Bechtle Österreich
Graz, Steyr, Wien
Thirty years of growth is no accident. With over 70 IT system houses in Germany, Austria, and Switzerland and IT trade companies in 14 European countries - that's one of the secrets to Bechtle's success.
Description
- Founding year
- 1983
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Consulting, Trade, Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(2 Reviews)4.0
Culture
4.0Engineering
3.2Workingconditions
4.2Career Growth
4.5
Service Delivery Manager
- Salary
- from 3.843 € Gross/Month
- Location
- Graz, Linz, Vienna
- Working Model
- Hybrid, Onsite
