Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.000 € Gross/Month
- Location
- Hagenberg im Mühlkreis
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you analyze complex support requests, resolve technical issues via remote support, and conduct internal error analyses to develop solutions and create documentation.
Job Technologies
Your role in the team
- You analyze complex support requests from our customers in our ticket system and independently find solutions. For particularly challenging cases, experienced colleagues from support and development are available to assist you with advice and support.
- You conduct internal error analyses, build test scenarios and testing environments - and ensure transparency and further development through your documentation.
- You resolve technical issues via remote support for our clients in the DACH region.
- You actively expand your knowledge through close collaboration with the development team and other departments.
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Our expectations of you
Education
- A completed IT education (apprenticeship, HTL, university, or university of applied sciences) or relevant professional experience in IT support.
Qualifications
- Excellent knowledge of databases (MSSQL) and solid know-how in networks, applications, and operating systems.
- You work independently, accurately, and do not give up until the problem is solved for the customer.
- Proficiency in German at C2 level is a must.
- Team spirit and enthusiasm, resilience, and a joy of learning complete your profile.
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Benefits
Work-Life-Integration
Food & Drink
More net
Health, Fitness & Fun
Job Locations
Location Hagenberg im Mühlkreis
4232 Oberösterreich
Austria
This is your employer
ventopay gmbh
Hagenberg Im Mühlkreis
Since 2001, we have been developing and producing billing and payment solutions for restaurants, businesses, hospitals, leisure parks, arenas and schools. Our clients include some of the biggest names in business such as Siemens, Adidas and OMV as well as a large number of medium-sized and small businesses.
Description
- Founding year
- 2001
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Support Specialist
- Salary
- from 3.000 € Gross/Month
- Location
- Hagenberg im Mühlkreis
- Working Model
- Hybrid, Onsite
