HPC User Support Engineer

Your role in the team

Our expectations of you

Qualifications

• We are seeking an enthusiastic and dedicated individual with a keen interest in Linux-based HPC environments, a foundational understanding of the IT landscape in a scientific or research-oriented setting, and a genuine interest in High-Performance Computing (HPC).
• You are willing to learn and apply new technologies and methodologies in a dynamic and evolving computing environment.
• You are eager to work collaboratively in a team while also being capable of managing individual tasks and responsibilities.
• You have good communication skills and are capable of effectively conveying technical concepts to team members and technically less inclined users.
• Fluent English, both spoken and written, is a must, while knowledge of German would be advantageous.
• A work permit for Austria is essential.
• Provide user support, create documentation
• Automate tasks and workflows using scripting languages and tools
• Use Linux systems in multi-user, high-performance computing environments
• Configure and optimize user environments for scientific computing
• Install and maintain scientific software stacks using EasyBuild, LMod, and ESSII
• Optimize job scheduling, resource allocation, and troubleshooting with Slurm
• Build and manage containers, especially with Singularity (Apptainer)
• Communicate clearly and effectively in written and spoken English
• Solve problems, both independently as well as part of a team
• Actively take ownership of projects and improvements
• Stay up-to-date with developments in HPC and scientific computing

Experience

• Develop improvements to the HPC platform with a focus on user experience