Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 45.800 € Gross/Year
- Location
- Vienna, Bonn
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle inquiries and report issues, conduct troubleshooting in the ORBIS configuration, document results, and act as a liaison between customers and development.
Job Technologies
Your role in the team
- Answer incoming calls for the Lower Austria State Health Agency.
- Tool-supported ticket creation for the Lower Austria State Health Agency.
- Processing and documentation of inquiries and fault reports from the Lower Austria State Health Agency in ORBIS.
- Troubleshooting, analysis, and error correction in the configuration and database of the Lower Austria State Health Agency.
- Classification and identification of sources of errors in the software and qualified handover to the development department for correction of the errors.
- You are a key point of contact between product management, development, project management, sales, project controlling, project organization, consultants, and the NÖ State Health Agency.
- Support and assistance with inquiries regarding ORBIS and work processes.
- Regular participation in training sessions, workshops, and coaching is therefore essential for our constantly evolving product ORBIS.
- Documentation and management of customer information, remote maintenance data, and application configurations.
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Our expectations of you
Education
- Training or studies in healthcare or IT.
Qualifications
- Knowledge of ORBIS is an advantage, but not a requirement.
- Strong communication skills, professional demeanor, and personal persuasiveness.
- Ability to work well in a team as well as an independent, analytical, and structured way of working.
- Ability to systematically analyze complex problems and develop solutions.
- Ideally, very good understanding of clinical workflows.
- Strong customer and service orientation.
- Self-reliant and goal-oriented work approach.
Experience
- Experience in the planning, implementation, and support of Healthcare IT systems is advantageous.
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What we offer
- A structured and well-planned onboarding process, along with consistently friendly and cooperative colleagues who support you daily.
- Interdisciplinary and international collaboration.
- Use of modern tools.
- Varied activities.
- Opportunities for co-creation.
- Regular training and professional development.
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Benefits
Health, Fitness & Fun
More net
- 🚂Climate Ticket
- 📱Company Phone for Private Use
- 👴🏻Company Retirement Provision
- 👷♂️Additional Insurance
- 🚎Public Transport Allowance
Work-Life-Integration
Food & Drink
Topics that you deal with on the job
Job Locations
This is your employer
Dedalus HealthCare GesmbH
Wien
Dedalus is committed to becoming one of the global leaders in healthcare information technology, with a particular focus on hospital information systems (ORBIS), radiology IT (ORBIS RIS/IMPAX EE), cardiac care IT, ECM/DMS (HYDMedia), business intelligence (TIP HCe), and integrated care.
Description
- Company Size
- 250+ Employees
- Founding year
- 1982
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Healthcare, Social Sector, Internet, IT, Telecommunication
First-level support specialist ORBIS
- Salary
- from 45.800 € Gross/YearNet salary converted from the gross salary in the job ad.from 33.095 € net/Year
- Location
- Vienna, Bonn
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
