Job
- Level
- Experienced
- Job Field
- Data, Product
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 50.000 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
AI Summary
In this role, you will shape the product vision and roadmap for the AI platform, create user stories, prioritize tasks and validate performance with data to deliver product-centric solutions.
Job Technologies
Your role in the team
- Shape vision & roadmap: own the product backlog for our AI prompt engine and chat platform, turning company goals into an ordered list of shippable value.
- Craft user stories: write crisp acceptance criteria that balance guest delight, agent efficiency and technical feasibility.
- Prioritise ruthlessly: weigh impact, effort and risk; keep the team focused on what matters most (yes, the build-/measure-/learn loop).
- Collaborate cross-functionally: pair with engineers, designers, and Customer Success to deliver releases on time and on spec.
- Tune prompts & flows: jump into the config UI, experiment with system/user messages, and verify end-to-end behaviour.
- Validate with data: define success metrics (containment, latency, deflection), build lightweight dashboards, and iterate when numbers sag.
- API sanity-checks: spin up Postman/Insomnia to poke endpoints, inspect JSON payloads and keep integrations sane.
- Guard privacy & trust: ensure conversations stay GDPR-compliant and model choices align with our security policies.
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Our expectations of you
Qualifications
- Hands-on exposure to chatbots, LLMs, or conversational platforms.
- Comfortable with the HTTP request/response model and API tools (Postman or Insomnia).
- Proven track record of shipping features.
- Data-driven decision-maker able to self-serve metrics (spreadsheets or BI).
- Strong written & verbal English; German is a bonus.
- EU work authorization (or willingness to obtain).
- Hospitality or travel-tech background.
- Prompt engineering side-projects or published experiments.
- Startup mindset.
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Job Locations
Location Vienna
Austria
Topics that you deal with on the job
This is your employer
chatlyn GmbH
chatlyn GmbH is an innovative company specializing in AI-based SaaS solutions for the hospitality industry. With automated guest communication, it enhances efficiency and customer satisfaction in hotels and hospitality businesses.
Description
- Company Type
- Startup
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Product Owner AI Platform
- Salary
- from 50.000 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
