Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 49.000 € Gross/Year
- Location
- Graz
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will be the primary technical contact for customers, handling service inquiries, providing support for maintenance, and conducting training on medical devices globally.
Your role in the team
- Serve as the primary technical support contact for customers and distribution partners worldwide (medical devices, both hardware and software).
- Handle customer complaints, service requests, and repair inquiries via phone and email.
- Provide remote technical support and troubleshooting.
- Support the field sales team with technical questions and the development of customer-specific solutions.
- Prepare customized quotations for maintenance services, spare parts, and repairs.
- Perform maintenance and repair work at customer and distributor sites.
- Plan and coordinate maintenance appointments.
- Conduct technical service training for customers and distribution partners.
- Support customers with active and expiring maintenance contracts.
- Create and maintain technical documentation, including service and repair manuals.
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Our expectations of you
Education
- Completed technical education (e.g., apprenticeship, HTL, or equivalent) in Electrical Engineering, Mechanical Engineering, Mechatronics, Robotics, or a related field.
Qualifications
- Excellent German and English skills, both written and spoken.
- Strong technical understanding and analytical thinking.
- Proficient in Microsoft Office applications.
- Basic ERP knowledge is desirable.
- Valid Category B driver's license.
- Open, communicative personality with strong interpersonal skills.
- Self-motivated, proactive, and able to work independently with a high level of personal responsibility.
Experience
- Experience with a CRM system is an advantage.
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What we offer
- The actual minimum salary is 49,000 EUR gross per year (based on a 38.5-hour week); the actual salary depends on your qualifications and experience.
- The salary is paid 14 times per year.
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Benefits
Work-Life-Integration
Food & Drink
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
tyromotion GmbH
Graz
The Tyrotherapy program combines innovative technology-based rehabilitation equipment with invaluable expert knowledge and fun in the therapy sessions.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector, Electronics, Automatization
Technical Support Engineer
- Salary
- from 49.000 € Gross/YearNet salary converted from the gross salary in the job ad.from 35.024 € net/Year
- Location
- Graz
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
