Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 44.700 to 44.800€ Gross/Year
- Location
- Andorf, Radstadt
- Working Model
- Onsite
Job Summary
In this role, you perform maintenance and repairs of products at customer sites and handle technical inquiries via email and phone, actively contributing to problem-solving efforts.
Your role in the team
In field service (approx. 50%):
- Performing maintenance and repairs of our entire product range directly at the customer's site as part of general service activities.
- Support on construction sites with connection issues, malfunctions, and programming of systems.
- Documentation of your deployments for internal processing
In internal sales (approx. 50%):
- Processing technical customer and partner inquiries via email and phone.
- Support with technical questions and troubleshooting for partner companies, end customers, electricians, architects, and internal departments.
- Collaboration with Quality Management and Development for continuous product improvement (KVP)
- Analysis of exchanged components and close coordination with suppliers
- Conducting training sessions for partners on how to use our products
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Our expectations of you
Education
- Completed technical training
Qualifications
- Proficient handling of digital tools and communication channels
- Basic knowledge of smart home technologies is an advantage.
- Independent, structured, and customer-oriented way of working
- Willingness to travel including occasional overnight stays
Experience
- Several years of experience in technical customer service
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Job Locations
This is your employer
JOSKO Fenster und Türen GmbH
Kopfing Im Innkreis
Josko is a one-stop shop for windows, doors, interior doors and glass systems. Since 1960, Josko has had one clear goal: to produce products of the highest quality, with design and innovation that set the standard in the industry.
Description
- Founding year
- 1960
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Construction, Real Estate, Building Services
E-Support Backup - electronic customer service
- Salary
- 44.700 to 44.800€ Gross/Year
- Location
- Andorf, Radstadt
- Working Model
- Onsite
