Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 37.700 € Gross/Year
- Location
- Graz, Vienna, Pörtschach am Wörther See
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you handle international customer queries, prioritize tickets, perform 1st level troubleshooting, and coordinate escalation to 2nd and 3rd level support in a 24x7 shift environment.
Job Technologies
Your role in the team
- Answer the calls of our (international) business clients.
- Prioritization and processing of tickets as well as forwarding them to 2nd and 3rd level support.
- Independent management of the ticket system.
- Problem analysis and troubleshooting at 1st level.
- 24x7 support (weekly shift morning/afternoon; night and weekend duty).
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Our expectations of you
Qualifications
- Basic knowledge in the field of networks (ideally Cisco).
- Enthusiasm for IT solutions.
- Very good German and good English skills.
- High customer and service orientation.
- Enjoyment in telephone customer contact as well as strong communication skills.
- Good team player skills.
Experience
- Professional experience in IT support is an advantage.
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What we offer
- The opportunity to work in a motivated and highly qualified team.
- A positive and open working environment.
- Appreciative leaders and colleagues.
- Excellent internal and external training opportunities.
- Legendary company and department events.
- RELAX - Health promotion with a variety of offerings from Shiatsu to coaching.
- State-of-the-art IT equipment and numerous benefits.
- A gross annual salary starting from EUR 37,700 is offered for the advertised position.
- Depending on qualifications and professional experience, overpayment may be possible.
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Benefits
Health, Fitness & Fun
Food & Drink
Work-Life-Integration
More net
Topics that you deal with on the job
Job Locations
This is your employer
NTS Netzwerk Telekom Service AG
Grambach, Innsbruck, Dornbirn, Salzburg, Wien, Linz
The NTS Network Telekom Service AG is a leading specialist for telecommunications and IT services. We work innovatively and professionally with high-quality manufacturers to offer our national and international customers (primarily medium-sized and large businesses) top service excellence.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.7
Engineering
3.5Workingconditions
4.2Culture
3.7Career Growth
3.5
IT Support Service Agent
- Salary
- from 37.700 € Gross/Year
- Location
- Graz, Vienna, Pörtschach am Wörther See
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
