Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.300 € Gross/Month
- Location
- Salzburg
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you independently resolve customer inquiries via Zendesk, develop Help Center articles, and utilize AI tools to optimize the knowledge system. You also actively shape support processes to enhance efficiency.
Job Technologies
Your role in the team
- Resolve customer inquiries independently – via the ticket system Zendesk and by phone if necessary – ensuring that responses are clear, precise, and reproducible.
- Making knowledge visible: Systematically build, expand, and continuously improve Help Center articles to permanently reduce recurring questions.
- Use AI as a tool: Prepare content for our AI-powered knowledge system, improve training data, and create structures to make the software smarter.
- Develop processes further: identify bottlenecks, propose solutions, and actively shape support and documentation processes to make the entire system more efficient.
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Our expectations of you
Education
- Completed education with a focus on computer science (HTL, IT apprenticeship, or comparable technical training).
Qualifications
- Very good German skills at C1 level or native speaker.
- Self-reliant, structured, and solution-oriented working style.
- Excellent organizational skills.
- Basic technical understanding and interest in software.
- Confident communication, even when topics become complex.
- Interest in AI tools (ChatGPT, Claude, Perplexity, Make, Zapier).
Experience
- Advantage: Experience in support or working with technical systems.
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Benefits
Work-Life-Integration
- 🙅♂️No All-In Contracts
- 🕺No Dresscode
- 🚌Excellent Traffic Connections
- 🏠Home Office
- ⏰Flexible Working Hours
- 🅿️Employee Parking Space
Food & Drink
More net
Job Locations
Topics that you deal with on the job
This is your employer
Zehentmayer Software GmbH
Salzburg, Salzburg
The best software developers in the world come from Salzburg! If you want to create amazing software, then there's no better place to be than right here in Salzburg.
Description
- Company Size
- 1-49 Employees
- Founding year
- 1994
- Language
- German
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Power Sector, Economy, Construction, Real Estate, Building Services
Junior Software Support & Knowledge Management
- Salary
- from 2.300 € Gross/Month
- Location
- Salzburg
- Working Model
- Hybrid, Onsite
- Easy Apply
- Easy Apply
