Job
- Level
- Experienced
- Location
- Vienna
- Working Model
- Onsite
- Job Field
- IT, Data, Support
- Employment Type
- Full Time
- Contract Type
- Temporary employment
- Salary
- from 57.000 € gross/year
Job Summary
In this role, you will assist staff and faculty with AI tool inquiries, create training materials, and conduct workshops while promoting the use and implementation of AI across the university.
Your role in the team
- Serve as the first point of contact for staff and faculty AI tool queries, onboarding, and day-to-day support.
- Support the rollout and adoption of AI tools and workflows across University operations.
- Create practical guidance, documentation, and training materials that make AI accessible to everyone.
- Design and deliver training sessions and workshops on AI tools and responsible use practices.
- Help build and nurture an internal community of AI champions across departments.
- Monitor the institutional AI platform, log issues, and escalate technical problems to the AI Workflow Engineer.
- Gather user feedback and contribute to continuous improvement of AI services.
- Support adherence to CEU's AI governance standards and responsible use policies.
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Our expectations of you
Qualifications
- Hands-on familiarity with AI tools in a professional or academic context.
- Strong communication skills - ability to explain technical concepts clearly and patiently to a non-technical audience.
- People-first mindset with a genuine interest in helping others build confidence with new technology.
- Proactive and self-directed; comfortable identifying problems before they escalate and taking initiative.
- Fluent in English; knowledge of German or Hungarian is an advantage.
Experience
- 1-2 years of experience in a technology support, digital adoption, training, or IT helpdesk role.
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What we offer
- We offer a competitive salary starting from a gross annual salary of EUR 57,000, along with a dynamic and international academic environment where technology and innovation are central to the university's mission.
- This is an exciting opportunity to contribute to CEU's AI transformation from the ground up, with real exposure to institutional AI governance and strategy early in your career.
- The initial contract is for one year with the possibility of renewal.
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Topics You Will Work On
Job Locations
About Your Employer
Central European University
Central European University is an undergraduate- and graduate-level “crossroads” university where faculty and students from more than 100 countries come to engage in interdisciplinary education, pursue advanced scholarship, and address some of society’s most vexing problems.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Education System
AI Support Specialist
- Salary
- from 57.000 € gross/yearEstimated net salary based on the gross salary in the job ad.from 39.504 € net/year
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
