Level: Senior

Job Field: IT, Network, System

Employment Type: Full Time

Contract Type: Permanent employment

Location: Wals-Siezenheim

Working Model: Onsite

Job Summary

In this role, you enhance IT services and the infrastructure of the DGMN, create documentation, and manage system administration to ensure the availability of central IT services.

Your role in the team

Contribute to the further development of IT services in the assigned area of responsibility and the ICT infrastructure.
Creation and updating of documentation on production processes and configuration objects of the IT service operations for the assigned portfolio, including the basic infrastructure of the 'Dynamic Secured Military Network' (DGMN).
Administration and maintenance of control and monitoring systems for daily production within the assigned area of responsibility.
Collaborating on projects.
Participation in the introduction, modification, and decommissioning of central and decentralized IT services of the DGMN and system administration tools.
Participation in logistical measures such as the takeover and handover of hardware into the production inventory.
Coordination and guidance of administrators in the implementation, modification, and decommissioning of central and decentralized IT services and system administration tools.
Ensuring the availability and recoverability of the monitored systems.
Management and monitoring of central and decentralized IT services to ensure the security of own IT services and prevent long-term system outages.
Receipt, content capture, prioritization, classification, processing, and documentation of complex system interruptions, including forwarding to 2nd level support.
Participation in the resolution of complex disruptions by 2nd Level Support or during the deployment of external companies for troubleshooting.
Monitoring the outcome within the scope of restoring or making available central and decentralized IT services.
Participation in the execution of logistical measures such as the takeover and handover of hardware into the operational monitoring and control system.
Answering technical questions from administrators.

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Our expectations of you

Education

Completed HTL Informatics or a comparable qualification and 5 years of professional experience, or a university degree according to section 1.12 or 1.12a of Annex 1 to the BDG 1979 in the fields of Informatics or a comparable discipline, and 3 years of professional experience.

Qualifications

Austrian citizenship.
Willingness to disclose personal data for reliability verification (according to § 23 MBG in the current version).
Special knowledge of the entire ICT system 'Dynamic Secured Military Network' - central and decentralized infrastructure.
Special knowledge of current hardware and software developments, technologies, and methods in the area of responsibility.
Specialized knowledge of models and best-practice approaches for the operation of ICT services.
Knowledge of documentation methods for handling disruptions and processes in central IT production environments.

Experience

Extensive experience in analyzing and troubleshooting issues in production environments.
Extensive experience in deploying IT services in production environments.
Experience from qualified activities or internships in a field outside the agency, in which the assignment to the advertised position is to become effective, is also desirable.
The fulfillment of these requirements and prerequisites as well as the desired knowledge and experience must be demonstrated through appropriate documents or convincingly explained.