Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 46.000 to 54.000€ Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
AI Summary
In this role, you handle technical support tickets, troubleshoot software and hardware issues, document solutions, and contribute to the knowledge base to enhance customer satisfaction.
Job Technologies
Your role in the team
- Handle technical support tickets across our product suite with accuracy and efficiency.
- Troubleshoot software and hardware issues for customers using systematic diagnostic approaches.
- Collaborate with senior team members to resolve complex technical problems.
- Document solutions and contribute to our knowledge base to help the team learn and grow.
- Communicate technical information clearly to customers with varying levels of technical expertise.
- Meet daily ticket targets, ensure SLAs are met, and strive for excellent customer satisfaction (CSAT) outcomes.
- Participate in team knowledge-sharing sessions and peer reviews.
- Contribute to process improvement initiatives.
- Develop expertise in specialized areas of our product ecosystem.
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Our expectations of you
Qualifications
- Genuine curiosity about how things work and a methodical approach to problem-solving.
- Excellent written and verbal communication skills with attention to grammar and clarity.
- Customer service mindset with patience and empathy when helping users through technical difficulties.
- Learning agility and eagerness to develop deep product knowledge.
- Strong command of written and spoken English.
- Familiarity with PLCs (Programmable Logic Controllers) and PID (Proportional-Integral-Derivative) systems.
- Specialty coffee industry knowledge.
- Fluency in additional languages (human and machine).
Experience
- Strong technical aptitude with experience in Windows/macOS environments and basic networking concepts.
- Experience with basic electronic hardware troubleshooting, such as diagnosing sensor signal issues.
- Previous experience in technical support or customer-facing technical roles.
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Benefits
Work-Life-Integration
More net
Food & Drink
Health, Fitness & Fun
Job Locations
Location Vienna
Austria
Topics that you deal with on the job
This is your employer
Cropster GmbH
Innsbruck, Wien
Cropster software is the lynchpin that helps coffee roasters, labs, traders and producers create and exchange the most sought-after coffees in the world.
Description
- Founding year
- 2007
- Language
- English
- Company Type
- Startup
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Technical Support Specialist
- Salary
- 46.000 to 54.000€ Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
