Job
- Level
- Lead
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.480 € Gross/Month
- Location
- Stadt Bregenz, Marktgemeinde Hard
- Working Model
- Onsite
Job Summary
In this role, you lead the IT support team, develop more effective support processes, and ensure reliable IT assistance for employees while establishing clear structures and fostering communication.
Your role in the team
- As Head of Corporate IT Support HQ, you lead the IT team at the Hard location — the central point of contact for all IT-related issues at the headquarters.
- Together with your team, you ensure that all employees can use a stable, modern, and smoothly functioning IT environment.
- You create clarity, establish good collaboration, strengthen a sense of responsibility, and jointly develop a professional, future-oriented service understanding.
- Responsibility for a team of IT support specialists with a focus on system and network administration.
- Building an open, reliable, and well-structured team culture.
- Clear roles, clear expectations, clear communication – you provide orientation.
- Further development of collaboration within the team and with the entire Corporate IT.
- Coaching, feedback, and personal development of your employees.
- Ensuring end-user support, workplace services, and local IT operations.
- Further development of support processes and establishment of professional service routines.
- Responsibility for local IT infrastructure (servers, network, workplace, printers, telephony).
- Introduction of transparent processes, documentation, and service-oriented standards.
- Close collaboration with other IT teams, business units, and site services.
- Promotion of a solution-oriented, interconnected 'One IT' approach.
- Regular exchange with stakeholders, transparent communication about priorities, services, and developments.
- Participation in modern work models.
- Design of future responsibilities and working methods.
- Building a stable, professional structure that is sustainable in the long term.
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Our expectations of you
Qualifications
- Enjoyment in developing people further, giving responsibility, and creating structures.
- High communication and conflict resolution skills.
- Authentic, pragmatic leadership style – motivating, clear, and decisive.
- Good basic technical understanding (infrastructure, support, workplace services).
- Affinity for professional, transparent service quality.
- Eye for continuous improvement and meaningful standards.
- Independent, structured work.
- Sense of responsibility, reliability, and strong execution skills.
- Willingness to develop further in a dynamic environment, which is good, and to build what is missing.
- Very good German and English skills.
Experience
- Experience in leading an IT team (Support, Workplace, Infrastructure).
- Experience with ITIL or comparable service processes.
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Benefits
Work-Life-Integration
More net
Health, Fitness & Fun
Food & Drink
Job Locations
This is your employer
ALPLA Werke Alwin Lehner GmbH & Co KG
Hard, Hard
Founded in 1955, Vorarlberger Familienunternehmen has always been a leader in technology, innovation and internationalization. As the world's leading provider of plastic packaging solutions, ALPLA offers customers innovative products of the highest quality worldwide.
Description
- Founding year
- 1955
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production
Dev Reviews
by devworkplaces.com
Total
(2 Reviews)3.4
Career Growth
3.2Culture
3.6Engineering
3.0Workingconditions
3.9
Head of Corporate IT Support
- Salary
- from 2.480 € Gross/Month
- Location
- Stadt Bregenz, Marktgemeinde Hard
- Working Model
- Onsite
- Diversity
- Open for all genders
