Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.348 € Gross/Month
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you will manage incident reports and inquiries in the healthcare sector, perform troubleshooting analyses, coordinate with internal and external partners, and assist in implementing medical software in clinics.
Job Technologies
Your role in the team
- Receiving and categorizing disturbances and inquiries via phone, ticket system, or email.
- Initial error analysis and troubleshooting including documentation.
- Deeper analysis of system and software issues as well as coordination with third-party providers and internal specialists in case of disruptions or updates.
- Monitoring of systems and services for proactive error prevention.
- Support with installations, rollouts, and patches of medical software and participation in on-site projects at hospitals in Lower Austria.
- Helpdesk operating hours (from 7 a.m. to 7 p.m.) in a 3-shift model.
- On-call duty after the onboarding phase.
This text has been machine translated. Show original
Our expectations of you
Education
- Technical education (apprenticeship/HTL/FH) with an IT focus.
Qualifications
- Affinity for medicine is an advantage.
- Knowledge of Windows Server / Linux / VMware is an advantage.
- Fluent in German and English.
- Willingness to travel & Driver's license B.
- You enjoy working in a team and directly with users.
Experience
- Support experience (phone, ticket system, in person).
This text has been machine translated. Show original
Benefits
Work-Life-Integration
Job Locations
Topics that you deal with on the job
This is your employer
Siemens Personaldienstleistungen GmbH
Die Siemens Personaldienstleistungen GmbH (SPDL) ist ein Tochterunternehmen der Siemens AG Österreich mit Sitz in Wien. Das Unternehmen vermittelt Personal an die Siemens-Gruppe sowie an externe Kunden in ganz Österreich.
Description
- Company Type
- Established Company
- Industry
- Recruitment Agency
Customer Service Engineer for Healthcare IT Solutions
- Salary
- from 3.348 € Gross/Month
- Location
- Vienna
- Working Model
- Onsite
