Job
- Level
- Experienced
- Job Field
- BI, Application
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 4.000 € Gross/Month
- Location
- Innsbruck
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will support our CRM system and core applications, analyze business requirements, configure workflows, and automate interfaces while closely collaborating with business departments.
Job Technologies
Your role in the team
- In your role as IT Application Support Specialist, you are assigned to the Business Management team at IKB and are responsible for supporting both our CRM system and other core applications of IKB.
- Analysis of business requirements and their implementation in core applications.
- Operation, administration, and further development of core applications.
- Configuration of workflows, automations, and interfaces to third-party systems.
- Supporting the specialist departments in optimizing business processes.
- Documentation of system architecture and data flows.
- Collaboration with key users and external IT service providers.
- Ensuring performance, security, and quality, including troubleshooting.
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Our expectations of you
Education
- Successfully completed IT education (e.g., university/FH, college, HTL or equivalent).
Qualifications
- Communication and teamwork skills, independent working style.
- Customer- and solution-oriented.
Experience
- Experience with Microsoft Dynamics 365 Customer Service and Sales as well as ERP systems and processes.
- Experience with Copilot CRM, Power Platform, and AI Builder is advantageous.
- Experience with relational databases (SQL, Oracle) and Dataverse.
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Benefits
Work-Life-Integration
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Health, Fitness & Fun
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Job Locations
Topics that you deal with on the job
This is your employer
Innsbrucker Kommunalbetriebe AG (IKB)
Innsbruck
The IKB's comprehensive range of services includes traditional utilities such as electricity and water supply, as well as innovative products like fiber-optic internet and energy contracting. By providingsuch a wide array of options, the IKB makes an important contribution to the high quality of life in Innsbruck and its surrounding area.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Public Service, Unions, Power Sector, Economy
Solution Engineer Dynamics365 CRM
- Salary
- from 4.000 € Gross/Month
- Location
- Innsbruck
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
