Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 50.000 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will coordinate IT service management processes, further develop the IT service catalog and Jira tool, while shaping internal workflows and implementing KPI reporting.
Job Technologies
Your role in the team
- You report to the Team Lead IT Security & Governance and are part of the global IT team.
- (Further) development of the IT service catalog for the group-wide IT.
- Configuration and further development of the ITSM tool Jira.
- Coordination of company-wide support activities.
- Design and coordination of internal IT processes.
- Management of interfaces with other departments (e.g., Purchasing).
- Governance of the processes of local operational IT management.
- Review of compliance with internal SLAs regarding support performance.
- Close collaboration with the local IT (Support) teams as well as the other group-wide IT teams.
- Regular reporting of KPIs regarding ITSM to the management level.
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Our expectations of you
Education
- Completed IT training or a comparable qualification.
Qualifications
- Understanding of IT Service Management processes (e.g., support & change process).
- Fluent language skills in English and German.
- Willingness to travel up to 10%.
- Responsible and independent working style.
Experience
- Experience in IT Service Management with JIRA.
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What we offer
- A secure job in a publicly traded company.
- An international team.
- Flexible working hours and home office options.
- Occupational pension scheme.
- Employee events (summer party, punch stand, Christmas party, etc.).
- We offer an annual gross salary of at least EUR 50,000, all-inclusive, classified according to KV EEI.
- Your actual salary depends on experience and qualifications.
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
ASTA Elektrodraht GmbH
ASTA fertigt hochwertiges isoliertes Wickelmaterial aus Kupfer für den Elektromaschinenbau im Hochenergiebereich, sogenannte Drillleiter für Transformatoren, und Roebelstäbe für Generatoren. In diesen Bereichen nimmt ASTA weltweit eine Spitzenstellung ein.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production, Pharmaceutical Sector, Chemical Industry, Biotech
IT Expert IT Service Management
- Salary
- from 50.000 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
