Job
- Level
- Lead
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you lead a distributed support team, continuously enhance service quality, develop your team members, and ensure daily IT service efficiency while managing operations and collaboration.
Job Technologies
Your role in the team
- Lead and grow a distributed End User Support team across multiple locations and regions.
- Ensure consistent delivery of high-quality end-user support services.
- Monitor performance metrics and KPIs, driving continuous improvement and operational excellence.
- Entwickle Teammitglieder durch Coaching, Feedback und strukturierte Entwicklungspläne.
- Manage daily operations, incident handling, and escalation processes.
- Collaborate cross-functionally with global IT teams and business stakeholders.
- Oversee local IT support activities including hardware/software installation, asset management, and documentation.
- Ensure alignment with ITIL processes, company standards, and best practices.
- Foster a positive, safe, and collaborative team culture.
- Drive process improvements and service optimization initiatives.
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Our expectations of you
Qualifications
- Strong communication and stakeholder management skills.
- Proficiency with modern workplace platforms and enterprise tools (e.g., Microsoft Azure, Office 365, Exchange).
- Vertrautheit mit ITIL-Prozessen und strukturiertem IT-Service-Management.
- Strong organizational and documentation skills.
- Proactive, service-oriented mindset with a focus on continuous improvement.
- Willingness to travel across Europe (20-40%).
Experience
- Strong leadership and people-management skills with experience leading support teams.
- 5+ years of experience in customer support functions within the IT industry.
- Proven experience managing performance, service delivery, and operational processes.
- Experience working in enterprise IT environments.
- Experience working with cloud infrastructure and enterprise systems.
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Benefits
Health, Fitness & Fun
- 🏋🏿♂️Fitness Offers
- 👨🏻🎓Mentor Program
- 👩⚕️Company Doctor
- ⚽️Tabletop Soccer, etc.
- 🚲Bicycle Parking Space
- 🎳Team Events
Work-Life-Integration
More net
Food & Drink
Job Locations
Topics that you deal with on the job
This is your employer
Sportradar Media Services GmbH
Leonding, Wien, Gera, Bremen
At Sportradar, we have more than 1,900 employees working at more than 30 locations worldwide (including Ljubljana, Minneapolis, Munich, Oslo, Trondheim and Warsaw). We occupy a unique position at the intersection of sport, media and gaming industries. In addition to our core business operations we also operate LAOLA1.at and LAOLA1.tv – Austria's largest sports networks. Despite our full dedication to work , fun and teamwork are never far from us.
Description
- Company Size
- 250+ Employees
- Founding year
- 2001
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Advertising, Marketing, PR, Sports, Leisure, Media, Publishing, Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(3 Reviews)Career Growth
3.8Workingconditions
4.3Engineering
3.6Culture
4.3
Team Lead End User Support
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
