Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 53.000 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you analyze system performance, troubleshoot technical issues, and provide 2nd level support to customers while collaborating closely with engineering teams.
Your role in the team
- You are passionate about solving complex technical challenges and supporting customers in a high-tech environment.
- As a Technical Support Engineer, you will analyze system performance, investigate technical issues, and work closely with engineering teams to deliver effective solutions.
- Provide 2nd Level Support for complex technical issues and customer escalations.
- Analyze system data, logs, and performance metrics to identify root causes.
- Troubleshoot and resolve technical problems and system aborts.
- Create, maintain, and track support tickets.
- Collaborate with hardware, software, and engineering teams to drive issue resolution.
- Participate in on-call support and tool operation when required.
- Support process improvements, documentation, and training initiatives.
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Our expectations of you
Education
- Technical degree in Engineering, Physics, Mechatronics, Computer Science, or a related field.
Qualifications
- Strong analytical and problem-solving skills.
- Ability to interpret technical data, log files, and system performance indicators.
- Structured, independent, and customer-focused working style.
- Excellent communication skills and very good English proficiency.
- Willingness to participate in an on-call rotation.
- Familiarity with ticketing systems and root cause analysis methodologies is an advantage.
Experience
- Experience in technical support, troubleshooting, or a similar engineering role.
- Ideally, experience in the semiconductor, high-tech, or manufacturing industry.
- Experience working in international and cross-functional teams is a plus.
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What we offer
- Exciting opportunities to grow professionally and personally - in an international environment.
- Dynamisch, kollegial und offen für neue Ideen – gemeinsam gestalten wir die Zukunft.
- Flexible working hours, the option to work from home, and workation.
- Frisches Obst und Getränke direkt im Büro sowie eine subventionierte Kantine in Laufnähe.
- Very good public transport connections and discounted parking with direct access from the office to the garage.
- You may occasionally travel to our customers in Asia and the USA.
- Company doctor and psychologist - support for your health.
- All employees benefit from our success - together we achieve more.
- Umweltfreundliches Pendeln und fit bleiben – bei uns können Sie Ihr Fahrrad zu einem günstigen Preis leasen.
- Summer party, business run, cool team events - we celebrate our successes together.
- From car washes to wellness days - benefit from many discounts.
- With us, you will receive an attractive annual gross salary starting from €53,000 (plus bonus, KV Metallgewerbe). Depending on your experience, this can also be higher.
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Benefits
Work-Life-Integration
Food & Drink
More net
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
IMS Nanofabrication GmbH
Brunn Am Gebirge, Wien
The IMS Nanofabrication AG is a high-tech company based in Austria that specializes in innovations in lithography and nanotechnology. We have developed a strategically important technology in cooperation with world leaders in the semiconductor industry, which is urgently needed for the manufacture of semiconductor chips of the future.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Industry, Production
Employer reviews
by devworkplaces.com
Total
(2 Reviews)2.3
Engineering
1.8Workingconditions
2.9Career Growth
2.0Culture
2.6
Technical Support Engineer
- Salary
- from 53.000 € Gross/YearNet salary converted from the gross salary in the job ad.from 37.373 € net/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
- English Only
- English only required
