Job
- Level
- Experienced
- Job Field
- IT, System, Product
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 45.000 to 60.000€ Gross/Year
- Location
- Salzburg, Vienna, Wernberg
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you take end-to-end responsibility for business and infrastructure services, develop the service roadmap, and prioritize requirements to ensure a stable, SLA-compliant service operation.
Your role in the team
- To assume end-to-end responsibility for one or more business or infrastructure services and to further develop them both substantively and strategically.
- Create and maintain a clear service roadmap to ensure the professional and technical development of the service.
- Gather requirements from Business and ICS, prioritize them, and translate them into feasible solutions together with stakeholders.
- Ensuring a stable, SLA-compliant service operation; including coordination of all relevant IT processes (development, releases, support).
- To create transparency regarding service health, costs, KPIs, and ongoing developments, and to actively manage them.
- To influence decisions regarding changes, architecture topics, and product developments, and to prevent developments that could negatively impact the service.
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Our expectations of you
Qualifications
- Effective stakeholder management and the ability to prioritize requirements and translate them into clear actions.
- An analytical view of KPIs, Service Health, and costs to make informed decisions.
- Good understanding of IT processes (e.g., development, releases, support) and a structured, solution-oriented working approach.
- Clear, open communication and the willingness to take responsibility and actively develop services.
- Excellent spoken and written proficiency in German and English.
Experience
- Experience in service or product management as well as an understanding of end-to-end responsibility.
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Benefits
Work-Life-Integration
Food & Drink
Health, Fitness & Fun
Job Locations
Topics that you deal with on the job
This is your employer
SPAR ICS – Information & Communication Services
Salzburg, Wernberg, Wörgl, Sankt Pölten
We are the “I” and “T” in Retail: SPAR ICS is the separate IT company of the SPAR Austria Group and takes care of all IT needs for SPAR, INTERSPAR, Hervis, and SES (Spar European Shopping Centers). We have over 500 smart minds and have two agendas: The smooth shopping experience for SPAR customers in seven countries and digital business processes "behind the shelves" within the group.
Description
- Company Size
- 250+ Employees
- Founding year
- 2010
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production, Trade, Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(2 Reviews)Career Growth
4.1Culture
4.2Workingconditions
4.0Engineering
3.7
IT Service Owner
- Salary
- 45.000 to 60.000€ Gross/Year
- Location
- Salzburg, Vienna, Wernberg
- Working Model
- Hybrid, Onsite
