Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.385 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you handle support tickets in 1st-level IT support, analyze their causes, prioritize issues, and coordinate resolutions with 2nd-level teams, all while documenting inquiries in the ticketing system.
Your role in the team
- You are part of a collegial, experienced team that provides 24/7 technical 1st-level support in a 3-shift system to ensure a secure and stable IT operation.
- In your role, you respond to alerts from monitoring or handle telephone and written incident reports at the first level, coordinating the processing.
- Specifically, you analyze the possible cause and impact of the fault report, prioritize it, and pass it on to the 2nd level or external partners for troubleshooting.
- You handle and document all requests in our central ticketing system.
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Our expectations of you
Education
- You have completed a technical education (HTL/apprenticeship/vocational school) and have relevant professional experience in 1st Level Support or IT Service Desk, ideally in shift work.
Qualifications
- You are dedicated, helpful, and communicative.
- You are characterized by targeted, reliable, and precise work.
- With your quick grasp of concepts, you adapt well to new subject areas.
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What we offer
- A collective agreement salary starting from EUR 3,385.49 gross per month for 36 hours per week full-time plus allowances is provided for this position.
- An attractive, appreciative working environment with comprehensive onboarding, a buddy system, and training and development opportunities for your personal growth.
- Great benefits such as an Austria-wide climate ticket, meal vouchers, a health program, and free use of our electric pool cars & bikes on weekends.
- Flexibility through a pre-planned and coordinated shift schedule with the option for home office.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Food & Drink
More net
Job Locations
This is your employer
ASFINAG
Klagenfurt, Wien
ASFINAG was founded in 1982 and is a company of the federal government. Our responsibilities include planning, financing, building, maintaining, operating and charging for 2200 kilometers of Autobahnen and Schnellstraßen.
Description
- Founding year
- 1982
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Public Service, Unions, Construction, Real Estate, Building Services
First Level 24x7 IT Service Desk Agent
- Salary
- from 3.385 € Gross/MonthNet salary converted from the gross salary in the job ad.from 2.395 € net/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
