Job
- Level
- Lead
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 63.000 € Gross/Year
- Location
- Vienna
- Working Model
- Onsite
Job Technologies
Your role in the team
- Management of a small IT helpdesk team and coordination of daily tasks.
- Ensuring professional and efficient support through the ticket system.
- Interface with other IT departments and technical escalation level.
- Introduction and improvement of processes and documentation in IT support.
- Support in daily operations: error analysis, IT support, and user management.
- Participation in IT on-call duty (also on weekends and public holidays on a rotating basis).
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Our expectations of you
Education
- Completed training or further education in the IT field.
Qualifications
- Familiar with network fundamentals (e.g., DNS, DHCP, TCP/IP).
- Excellent knowledge of Microsoft 365 and Windows systems.
- Structured, solution-oriented, and team-oriented working style.
Experience
- Several years of experience in IT support, ideally with initial team leadership responsibilities.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
Location Vienna
Austria
Topics that you deal with on the job
This is your employer
Ratbacher GmbH
Ratbacher GmbH is an established personnel consultancy focusing on IT and Real Estate. The company has developed into a trusted partner for businesses and IT specialists in the DACH region.
Description
- Company Type
- Recruiting Agency
- Working Model
- Hybrid, Onsite
- Industry
- Recruitment Agency
Head of IT Support
- Salary
- from 63.000 € Gross/Year
- Location
- Vienna
- Working Model
- Onsite
