Job
- Level
- Senior
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 50.000 to 70.000€ Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will provide technical support for macOS and Windows, manage IT requests, optimize collaboration tools, and mentor junior colleagues to ensure effective IT solutions.
Job Technologies
Your role in the team
- We're looking for a skilled and proactive (Senior) IT Support Engineer to strengthen our kununu IT team in Vienna.
- In dieser Rolle übernehmen Sie die Verantwortung für First- und Second-Level-Support, während Sie gleichzeitig die Systemadministration in einer macOS-fokussierten Umgebung (mit teilweise Windows-Unterstützung) übernehmen.
- You will be the driving force behind our day-to-day IT operations, tackling advanced troubleshooting, managing assets, and overseeing the full user lifecycle.
- Your expertise will help streamline processes, optimize workflows, and ensure smooth IT experiences for the entire team.
- Alongside hands-on responsibilities, you'll act as a mentor to junior colleagues, sharing your knowledge and guiding them in their growth.
- With your strong background in tools like Microsoft 365, the Atlassian suite, and Miro, you'll play a key role in boosting efficiency and shaping a reliable, future-ready IT environment.
- You deliver advanced first- and second-line support, resolving complex hardware, software, and network issues.
- You manage IT requests, incidents, and service tickets, driving efficiency and improvements.
- You administer and optimize collaboration tools (Microsoft 365, Atlassian, Miro).
- You lead endpoint management and security with MDM tools (Intune, Kandji).
- You oversee IT asset lifecycle from procurement to retirement (macOS & Windows).
- You own employee onboarding/offboarding, ensuring smooth, secure transitions.
- You implement and maintain endpoint security best practices.
- You document processes, deliver training, and mentor junior colleagues.
- You monitor systems, handle escalations, and ensure compliance with IT and data security standards.
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Our expectations of you
Qualifications
- Advanced skills in Microsoft 365, Atlassian (Confluence, Jira), and collaboration tools like Miro.
- Expertise in MDM platforms (Intune, Kandji), IT asset management, and ticketing systems.
- Excellent communication and leadership skills, supporting both remote and on-site users.
- Proven track record in onboarding/offboarding and user lifecycle processes.
- You are analytical, improvement-driven, and enjoy mentoring others.
- Fluency in English (German a plus).
- Nice to have: Relevant certifications (Microsoft, ACSP, Security+) and scripting skills (PowerShell, Bash)
Experience
- Strong knowledge of endpoint security and experience with meeting room/event support.
- Preferred Experience in a SaaS/Tech environment
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Benefits
Food & Drink
Health, Fitness & Fun
Work-Life-Integration
More net
Job Locations
Location Vienna
Austria
This is your employer
kununu GmbH
Wien
kununu is the largest employer ratings platform in Europe, with over 1.5 million ratings of 300,000 companies. Employees, applicants and interns rate companies on kununu in categories such as work conditions, career opportunities and salary.
Description
- Founding year
- 2007
- Language
- English
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency, Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(1 Review)2.0
Engineering
2.0Workingconditions
0.0Career Growth
0.0Culture
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Senior IT Support Engineer
- Salary
- 50.000 to 70.000€ Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
