Job
- Level
- Lead
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 60.000 € Gross/Year
- Location
- Vienna
- Working Model
- Onsite
Job Technologies
Your role in the team
- Technical and organizational leadership of a team of four first-level support staff.
- Organization and quality assurance of the IT helpdesk (ticket system, prioritization, escalation).
- Training, coaching, and professional development of team members.
- Participation in daily operational activities (user support, error analysis, system maintenance).
- Responsibility for standardization and documentation of support processes.
- Interface to Second-Level and IT Management.
- On-call duties (including weekends and public holidays on a rotating basis).
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Our expectations of you
Education
- Completed IT training or a comparable qualification.
Qualifications
- Excellent knowledge of Microsoft 365, especially SharePoint and Microsoft Teams.
- High service orientation, structured working style, and strong communication skills.
- Willingness to work flexible hours, including weekend/public holiday shifts within the scope of the on-call schedule.
Experience
- Several years of experience in IT Helpdesk, ideally with initial leadership experience.
- Extensive experience with Windows clients, IT workstations, and network technologies (e.g., TCP/IP, DNS, DHCP).
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Job Locations
Location Vienna
Austria
This is your employer
Schönbrunn Group
Die Schönbrunn Group vereint unter ihrem Dach die meistbesuchten Attraktionen und Angebote des imperialen Erbes Österreichs: das Schloss Schönbrunn, das Möbelmuseum Wien, das Sisi Museum mit Kaiserappartements und Silberkammer in der Wiener Hofburg sowie Schloss Hof mit Schloss Niederweiden.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Hotel and Restaurant Industry, Tourism
Head of IT Helpdesk
- Salary
- from 60.000 € Gross/Year
- Location
- Vienna
- Working Model
- Onsite
