Job
- Level
- Junior
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.473 € Gross/Month
- Location
- Graz
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you address 2nd Level IT inquiries, manage and rollout Windows and Apple devices via Microsoft Intune, and oversee Mobile Device Management for tablets. You handle asset management and user administration in Azure AD.
Job Technologies
Your role in the team
- You start in 2nd Level IT Support and act as the interface between customer inquiries and the resolution of more complex IT issues.
- Management and rollout of Windows and Apple devices via Microsoft Intune.
- Management of Mobile Device Management (MDM), especially for tablets.
- Asset Management: Shipping, inventory, and reordering of devices.
- Maintenance and management of user administration in Azure AD (onboarding and offboarding, permissions, group mailboxes, forwarding).
- Software rollouts and occasional manual installations of specialized applications.
- Processing tickets via FreshService, maintaining the knowledge base, and forwarding to specialists.
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Our expectations of you
Qualifications
- Structured and independent working style with a high quality standard.
- Enjoyment of administrative tasks and independently solving technical challenges.
- Team spirit and strong communication skills - you enjoy working with colleagues and partners.
- German and English at C1 level are required for this position.
Experience
- At least 1 year of professional experience in a support environment.
- Experience with Microsoft Intune, Azure Active Directory, and MDM solutions.
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Benefits
Work-Life-Integration
Food & Drink
Health, Fitness & Fun
Job Locations
Topics that you deal with on the job
This is your employer
PIDAS Österreich Gesellschaft m.b.H.
Graz
PIDAS is a service company that specializes in the establishment, optimization and operation of customer service organizations like IT help desks and customer care centers.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
2nd Level Field Support Specialist
- Salary
- from 2.473 € Gross/Month
- Location
- Graz
- Working Model
- Hybrid, Onsite
